Merah44 Privacy Policy — How Your Data Is Protected
Merah44 takes the protection of every user's personal information seriously. This privacy policy explains what data we collect, how it is used, and the security measures we put in place to keep your information safe.
What Information Do We Collect from You?
Merah44 collects certain types of information when you register and use our platform. This is done transparently and solely to enhance your user experience and ensure transaction security.
Your full name, email address, Malaysian phone number, and date of birth as provided during registration. This information is used to verify your identity and securely manage your account.
Device type, operating system, web browser, IP address, and session data. This information helps us detect unauthorised access and optimise how the platform displays on your mobile device.
Transaction details in Malaysian Ringgit (RM), including deposit and withdrawal methods such as FPX and eWallet. Full bank account numbers are not stored on merah44's servers — only transaction tokens are used.
Small files stored on your device to remember your preferences, login session, and language settings. You can manage cookies through your browser settings, though some platform functions may be affected if cookies are disabled.
Records of platform activity such as games played, session duration, and betting preferences. This data is aggregated and used to improve our services and tailor relevant promotional offers.
How Is Your Data Used?
Information collected by merah44 is used exclusively for platform operations and service improvement. We do not sell or rent your personal data to any third party for marketing purposes. All data use complies with internationally recognised data protection principles.
The primary purposes for using your data include: processing registration and identity verification for Malaysian users; securely processing deposit and withdrawal transactions in RM; sending important notifications related to your account, security, and promotions you have opted into; detecting and preventing fraud or unauthorised access; and improving platform performance based on real usage patterns.
Cookies & Tracking — What You Need to Know
Merah44 uses first-party cookies to ensure a smooth experience as you browse the platform. Session cookies maintain your login state, while preference cookies save your language and display settings.
We also use internal analytics technology that does not share data with third parties to analyse usage patterns. This helps our team identify areas of the platform that need improvement and ensures optimal load times for users across Malaysia, including areas that rely on mobile connections.
You can disable cookies through your browser settings at any time. However, disabling session cookies may require you to log in again each time you visit merah44, and some personalised features may not function as expected.
How We Store & Protect Your Data
All data transmitted between your device and merah44's servers is protected by industry-standard SSL/TLS protocols. This means sensitive information such as payment details and passwords cannot be read by unauthorised parties during transmission.
Passwords are stored as irreversible hashes — no one, including the merah44 team, can view your original password.
Only authorised personnel have access to user data, and all access is logged and continuously monitored. Data that is no longer needed for operations is deleted in accordance with our internal retention policy, which follows recognised data protection best practices.
Financial transaction records in RM are retained for the period required by applicable legal obligations and internal audit requirements.
Third-Party Sharing — Clear Boundaries
Merah44 does not sell, rent, or share users' personal information with third parties for marketing purposes without explicit user consent. However, there are limited situations where data sharing may occur, namely:
- Payment processor: Payment service providers required to process your RM deposits and withdrawals. They are bound by strict confidentiality agreements.
- Legal requirements: Where required by Malaysian law or a valid court order, merah44 may be obligated to disclose certain information to the relevant authorities.
- Fraud prevention: In specific circumstances involving serious security threats or fraud investigations, minimal information may be shared with the relevant parties to protect other users.
Outside of the three situations above, your data remains entirely under merah44's control and is not shared with any external parties.
Your Rights as a merah44 User
You have the right to request a copy of the personal information we hold about you. This request can be submitted through customer support and will be processed within a reasonable timeframe.
If your information is inaccurate or out of date, you may request a correction through the account profile section or by contacting the merah44 support team directly.
You may request the deletion of your account and personal data. Such requests will be processed subject to any legal requirements for financial record retention applicable in Malaysia.
To submit any data rights request, contact the merah44 support team via live chat on the platform or by email at [email protected]. We will respond within 7 business days.
Policy Updates & How to Contact Us
Merah44 reserves the right to update this privacy policy at any time to reflect changes in operational practices or legal requirements. Users will be notified of any material updates via in-platform notifications or email. Continued use of the platform after such notice constitutes your acceptance of the latest version of this policy.
We encourage you to check this page periodically to stay informed about how we manage your data. The date of the most recent update will be displayed at the bottom of this page.
If you have any questions, concerns, or would like to know more about how merah44 handles your data, please reach out to our team:
- Live chat: Available 24 hours a day on the merah44 platform
- Email: [email protected]
